Stop chasing maintenance requests.

Emma
Meet Emma ✨

Your AI assistant that handles the entire maintenance lifecycle. From the first tenant text to the final invoice, Emma coordinates everything while you stay in control.

Sarah (Tenant)
+61 412 *** ***
SC
Sarah (Tenant)
Hi, the hot water system is leaking everywhere
Emma
Emma
Oh no! I'm on it. Is it flooding the floor?
SC
Sarah (Tenant)
Just a bit, I put a bucket under it.
Emma
Emma
Thanks Sarah. I've contacted a plumber for an emergency repair. They'll call you shortly.

From inbound chaos to structured automation

See how Emma transforms scattered communications into organized, actionable repair workflows

Before Emma

Scattered calls, emails and SMS

πŸ“§ EMAIL Β· 9:47 AM
3
Tenant - Unit 12B
Hot water not working - need urgent fix
πŸ’¬ SMS Β· 9:52 AM
2
Sarah Chen (Tenant)
Did you get my voicemail about the leak?
πŸ“ž MISSED Β· 10:03 AM
1
Tenant - Unit 12B
πŸ“§ EMAIL Β· 10:15 AM
1
Jim's Plumbing
Quote: $850 + GST for hot water
πŸ’¬ SMS Β· 10:23 AM
2
David Wong (Owner)
That seems high? Get another quote
πŸ“ž MISSED Β· 10:31 AM
2
Tenant - Unit 8A
Broken lock
πŸ“§ EMAIL Β· 10:45 AM
1
Tenant - Unit 12B
Following up - still no hot water
πŸ’¬ SMS Β· 11:02 AM
3
Jim's Plumbing
Can't make Tuesday...
23

Same issue, 6+ messages across inbox and phone

Chasing tenants, tradies and owners separately

Easy to miss something urgent

With Emma

One repair card, all parties in sync

REPAIR #247

Unit 12B - Hot Water System

Sarah Chen β€’ 123 Collins St

Timeline

Tenant reported issue

Emma gathered details via SMS

Today at 9:47 AM

Quote received

Jim's Plumbing: $450 + GST

Today at 10:15 AM

Owner approved

David Wong approved the quote

Today at 10:18 AM

Awaiting approval

Property manager decision required

Tenant, tradie and owner all handled by Emma

You see one clear timeline instead of 23 notifications

Just click 'Approve & Schedule'

One dashboard. All conversations. Full control.

Emma handles every interaction while your PMs see everything in one place

Active Maintenance Tickets

Hot water not working
Unit 12, 456 Smith St β€’ Tenant: Sarah Johnson
Urgent2 hours ago
Emma: "Quote received from ABC Plumbing - $450. Waiting for owner approval."
Leaking tap in bathroom
Unit 8, 789 Jones Ave β€’ Tenant: Mike Chen
In Progress1 day ago
Emma: "Tradies contacted for quotes. 3 responses received."
Air conditioning not cooling
Unit 15, 321 Brown St β€’ Tenant: Lisa Wang
Completed3 days ago
Emma: "Job completed. Invoice uploaded. Tenant notified."

This Week's Stats

Tickets handled47
Hours saved28
Avg response time2 min

Recent Activity

Emma updated hot water ticket
2 minutes ago
Owner approved quote
15 minutes ago
New maintenance request
1 hour ago

Starts with repairs. Grows into your whole rent roll.

Maintenance is where the pain is sharpest β€” that's why Emma starts here. But the same AI can handle every other high-volume workflow.

Leasing enquiries

Answers property questions, books inspections, follows up with prospects

Inspection coordination

Schedules inspections, confirms access, sends reminders, handles changes

Rent arrears

Sends friendly reminders, checks in with tenants, gathers context

Lease renewals

Contacts owners and tenants, presents options, drafts recommendations

Your data stays secure

Emma is built for Australian property management with security and compliance at her core

Encrypted Storage

All data encrypted and stored in Australia

Full Audit Trail

Complete conversation logs for compliance

No Data Sharing

No third-party data sharing ever

System Integration

Works alongside existing systems

Frequently Asked Questions

Everything you need to know about Emma

Ready to give your PMs their time back?

Start with maintenance today β€” the workflow burning out your team and frustrating your tenants. Get 10–15 hours back per PM every week.